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For instance, your Inbox may show that you have 1 unread message, but you are certain that you have read all of your mail, and none of the messages are marked as unread. Select Always move to Focused inbox if you want all future messages from the sender to be delivered to the Focused tab.While using Outlook 2016, you may encounter incorrect unread mail notifications in the mailbox view pane. If you're moving a single message from Other to Focused, select Move to Focused inbox.

Select Always move to Other inbox if you want all future messages from the sender to be delivered to the Other tab. If you're moving a single message from Focused to Other, select Move to Other inbox. You’ll be informed about email flowing to Other, and you can switch between tabs any time to take a quick look. The Focused and Other tabs will appear at the top of your mailbox. Under When email is received, select Sort messages into Focused and Other. Select Settings > Display settings > Focused Inbox. Instructions for classic Outlook on the web Select Always move to Focused inbox if you want all future messages from the sender to be delivered to the Focused tab. If you're moving a single message from Other to Focused, select Move > Move to Focused inbox. To move a message from Focused to Other, select Move > Move to Other inbox. You’ll be informed about email flowing to Other, and you can switch between tabs any time to take a quick look.įrom your inbox, select the Focused or Other tab, and then right-click the message you want to move. Try the Instructions for classic Outlook on the web.Īt the top of the page, select Settings.

Note: If the instructions don't match what you see, you might be using an older version of Outlook on the web.